1. How do I repair my product?

You can send an e-mail to to repair your product purchased from

2. Will I pay to repair my product?

All Bonabag products have 2-year warranty guarantee. You will not pay for repairing your product in 2 years.

3. How long does it take to repair my product?

Repairing takes 14 business days.

4. Will I pay for delivery after repairing?

We do not request any delivery charge of returning.

5. How should I use my product?

Please go to “Product Care” to read instructions. You can also send an e-mail to We are always welcome to help you.

6. Do I return my product?

We are pleased to accept returns of any unused and undamaged product, within 14 business days of receiving the product.

7. Will I pay for delivery to return my product?

We do request the charge of delivery of returning.

8. Do I exchange my product?

Unfortunately, we currently do not offer product exchanges. We may be able to help replace an order if it does not meet your satisfaction.
Please fill “Contact Form” and send to for more help and support.

9. How does it take to make a personalised product?

You will receive your personalised product in 6 weeks.

10. Do I return my personalised product?

We cannot accept the return of any personalised product. When you purchase a personalised product, it is considered like you accept it.

11. Who is the responsible to pay if it may occur any cost from Customs Office?

Buyer is the responsible to pay if it may ocur any cost from Customers Office.

12. What is the cost of Customs Office?

The cost of Customs Office depends on the countries.